1. Check in – Check out.
- Check-in: 14:00. Earlier check-in from 6am – 10pm is charged as 50% of night cost. Early check in is on request based on availability. – If check in earlier in that time, we will charge as full night.
- Check-out: Before 11h30-12:00 noon. Late check out, from 12pm to 5pm will be charged as 50% night cost. If later than 17pm, full night charge is applied. Late check out is on request based on availability
2. Breakfast time
Set menu breakfast is served from 7am to 9.30am every day. We have a menu and you choose from this. Every people just have breakfast 1 time only per day. If more than 1 or later than that time, extra charge might be applied.
3. Luggage store
The free luggage storage room is available at our hotel. You can store the luggage at our hotel for maximum 3 months. After that time, we may open it and check and remove.
We might refuse to keep these things: stinky luggage, fire and explosion, weapons, animals….
4. Booking rooms.
We prefer to receive booking via email directly with us. By the way, you will have a best deal from us. Best rate is offerred. In case you book the room via phone without deposit, you need to re-call us to confirm again at least 6 hours before check in time. If not, your booking may be cancelled.
5. Alternate room hotel/Hostel
In case of unfortunately such as water broken, fire, not safety condition…. that we couldn’t supply room/bed for you while you have booking with us, we will find for you an alternate hotel/hostel with the same quality or higher standard. Other service following the booking, you can use for normally at Hanoi Lotus Hostel.
6. Children policies:
All children are welcome to stay with the parent.
We don’t recommend the children under 3 years to stay in Mix Dormitory room. The chilren from 0-5 years old is stay for free with their parent in private room and maximum 1 children. The 2nd children is charged 3 USD per night.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
7. Pets: Not allowed.
8. Smoking: not allowed inside the building